Shipping
Ships free within 2-3 weeks to lower 48 states.
Receipt of Products
An adult must be present upon delivery of products to inspect and sign for goods received. It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. Contact us immediately if your package arrives damaged. A claim will be filed with the carrier, who will pick up and return the package, which must remain in its original box with original packaging. Once the carrier picks up the damaged product, we will work with our suppliers to have a replacement shipped to you.
Returns
30-Day No Hassle Returns/Exchange Policy. If a customer needs to return an item for ANY reason, they're able to do so within 30-days, just pay return shipping & restocking fee. It's as simple as that.
All returns are subject to a 15% restocking fee.
Customers must reach out to Indoor Golf Depot at sales@indoorgolfdepot.com in order to arrange the return, and to obtain a return authorization number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (we have to check to make sure the item is in good working order and there are no signs of product damage). Once your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three days to three weeks pending your payment method and/or your bank's policy.
Products eligible for return/exchange must be like new, undamaged, and must contain all original product packaging and accessories. If a product exhibits visible signs of wear and use or is missing items, to the extent that we will no longer be able to re-sell the product as a "new" item, the returned product will be classified as a refurbished unit and a 40% restocking fee will be applied. Used/Certified Pre-Owned products are ineligible for return.
Cancellations
Orders must be cancelled within 24 hours to avoid a 3% merchant processing fee. Cancellations for orders which have been shipped, the customer is responsible for shipping costs as well as the 3% merchant processing fee. If you need to cancel an order, please do so immediately to avoid return shipping fees. Orders cancelled after an item has shipped will be treated as a regular 30-day return item and return shipping & restocking fees may apply.
Contact us at: returns@bighorngolfer.com
